AI voice agents / inbound + outbound
Switchboard picks up on the first ring, works out what the caller actually wants, and books, routes or logs it before they hang up. Point a number at it in the morning and it is taking calls by lunch.
01 / Capabilities
Three jobs, in order, on every call. Anything it cannot finish it hands to a human with the context already written down.
Runs your qualification script conversationally — budget, timeline, team size, whatever you ask it for — and writes every answer to a structured field rather than a note blob.
Reads real calendar availability, offers slots in the caller's own timezone, and holds the meeting before the call ends. No callback queue, no "someone will be in touch".
Recognises the calls that need a person — angry, complex, high value — and warm-transfers with a spoken summary so nobody starts from "so what's this regarding?"
02 / Transcript
Left, what the caller hears. Right, what lands in your CRM the second the line drops.
Hi — I saw you do the scheduling thing. We've got about forty vans out and dispatch is a nightmare right now.
Forty vans, that's the size where dispatch usually breaks. Are you routing those manually today, or through something like Samsara?
Spreadsheet, mostly. It's bad.
Understood. I can put you in front of someone who does fleet migrations off spreadsheets — Thursday 2pm or Friday 10am your time?
→ Extracted
03 / Comparison
The honest version. Outsourced desks win on judgement calls; they lose on everything you can measure.
| Metric | Switchboard | Offshore desk |
|---|---|---|
| Time to first answered call | Same day | 4–6 weeks |
| Cost per handled call | $0.38 | $1.10 – $2.40 |
| Coverage | 24/7, no queue | Shift hours |
| Peak-hour capacity | Unlimited concurrent | Headcount-bound |
| CRM written during the call | Always | Sometimes |
| Handles a furious customer | Transfers out | Yes — better than us |
04 / Integrations & security
Native two-way sync on the systems below, and a REST webhook for everything else. Nothing sits in our database that you cannot export.
05 / Pricing
You pay for talk time. A missed call costs more than any line below.
Fifteen-minute setup call. Bring a number and your qualification script.